A tradesman or a tradesperson is a blue-collar worker with the job description of performing skilled manual labour, specialized in a particular area of work which is non-agricultural in nature. A tradesman job doesn’t necessarily require a bachelor’s degree but they require on-the-job training or vocational training before work.
With the increasing competition, especially in more competitive places like the UK, tradesman job at London are getting saturated and difficult to attain and to carry on with. For this, one has to retain their customers.
To help you with the secrets of retaining customers in a tradesman job, here is this article.
Retaining a client made easy- here’s how:
1. Be professional:
Being a tradesman demands one to be very professional with their work. Below are the areas one should work on:
- Time– A tradesman should always be on time. Don’t be late. The value of time in this job is second to none.
- Be clear with the cost: A tradesman should provide proper listing of his expenses and break down the cost to the clients. This helps to create a relationship with the client and also gains their trust. Asking for the fullpayment before working may raise a red flag,so take only as much start-up cost as required beforehand. Say a big no to overcharging. Clients never like such an attitude.
- Be meticulous with your plan and discuss it with your client– Your customer should have prior knowledge of your plans. He should completely know about what you’re planning to do and what is the time span of the job. Making your plan clearer will make your client tension free.
- Be presentable– To win over the confidence of the client, tradesman has to present himself captivatingly. Signing up with an industrial body will make you more preferable to other tradesman. Descent work attire should be maintained at all cost.
2. Be positive, Be polite, Be happy:
A smiling face is always welcomed. Be positive with your outreach. A difficult job might make you cranky but try to be optimistic about your work. This will not only better your work place environment,but also make your client appreciate you more. Some clients may be difficult. Being polite with them is the key.
3. Follow-up with your old customers:
Do not forget to keep a check on your previous clients. Take out some time to call them yourself to find out whether your work is doing all right. E-mails can do, but phone calls will add that personal touch helping in retaining your client.
4. Advertise yourself:
Advertising yourself plays a big role in retaining a customer as well as gaining new ones. There are different forms of advertisement you can take recourse to. Having a social media page showcasing your work doesn’t disappoint. Also, you can apply for different tradesman job via many online websites.
At the end of the article, it is quite clear that to maintain tradesman jobs in the UK, the only way out is gaining customer trust.